How to Select a Dial Status to Call within a Campaign
Specific dial statuses can be selected for the system to dial within lists in a campaign. By default the following dispositions are setup in each campaign to be dialed automatically by the system when leads are uploaded or when a list is reset: PDROP, NA, N, ERI, B, AM, AL, AB, AA, A, and NEW.
This tutorial will demonstrate how to add a dial status to call other than the statuses listed above. For example, if you created a disposition labeled “ONR-Owner Not Reached,” you can add this disposition to the list of statuses to be called when your list is reset.
For a list of status definitions, click on this link: www.evs7.com/knowledge-base/status-definitions
Login to your manager portal using your Admin credentials.
Click on Campaigns
and then Campaigns Main
in the left menu.
. Select the Campaign that you would like to assign a dial status and click the Modify
button for that campaign.
Go to the General Settings
tab and scroll down to view the Add a Dial Status to Call
Select the desired status to add from the drop down.
. A confirmation message will appear at the top confirming the campaign dial status was added.