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What is a Soft Phone?

What is a Soft Phone?

Parrot uses a “web phone” by integrating WebRTC technology which eliminates the need for a soft phone. However, some call centers or remote agents may not meet the requirements to use the web phone since the web phone uses more bandwidth and a soft phone would need to be downloaded.

A soft phone is a separate software that runs in the background of the Parrot and is used to make the initial phone connection for the agent but the agent still primarily interacts in the Parrot web interface when making and receiving calls. The soft phone acts as a conference line or bridge between the lead and the agent.

Some popular soft phones are:

  • Zoiper
  • X-Lite
  • Bria

Our tech support agents can provide you assistance with downloading, installing, and registering Zoiper.