How to Assign a Script to an In-Group

Assigning a script to an in-group will allow an specific script to appear when an agent is in ready mode and there in an incoming call. If there is a different script assigned in the campaign settings, the in-group script assigned will override the campaign script.

 

Step 1. Login to your manager portal using your Admin credentials.

 

Step 2. Click on Inbound, then In-Groups, then on Show In-Groups in the left menu.

 

Step 3. Select the In-Group that you would like to add the script to and click the Modify button for that in-group.

 

Step 4. Go the Overview section and scroll down to the Script field.

 

Step 5. Select the script you would like to assign to the campaign from the drop down menu.

 

Step 6. Scroll to the bottom of the Overview section and click Save Changes.