How to Auto Launch a Script, Webform, or Form for Inbound Calls

The Get Call Launch feature allows the system to automatically launch the script tab, form tab, or open a new window for a webform when an inbound call is received.

 

Step 1. Login to your manager portal using your Admin credentials.

 

Step 2. Click on Inbound, then In-Groups, then on Show In-Groups in the left menu.

 

Step 3. Select the In-Group that you would like to auto launch the script, form, or webform and click the Modify button for that in-group.

 

Step 4. Go to the Overview section and scroll down to the Get Call Launch field.

 

Step 5. Select the option that you would like to auto launch from the drop down menu. If script or form is selected, the tab for those options will auto launch when an inbound call is connected to an agent. If webform is selected, the webform will auto launch in a separate window.

 

Step 6. Scroll down to the bottom of the Overview section and click Save Changes.