How to Assign Users to an In-Group
Login to your manager portal using your Admin credentials.
Click on Inbound
, then In-Groups
, then on Show In-Groups
in the left menu.
Select the In-Group that you would like to add users to and click the Modify
button for that in-group.
Scroll down to the AGENT RANKS FOR THIS INBOUND GROUP
section and click on the arrow to expand . Select the checkbox by the user(s) that you want included in this in-group to receive inbound calls.
Click Save Changes