How to Assign Users to an In-Group

Step 1. Login to your manager portal using your Admin credentials.

Step 2. Click on Inbound, then In-Groups, then on Show In-Groups in the left menu.

Step 3. Select the In-Group that you would like to add users to and click the Modify button for that in-group.

Step 4. Scroll down to the AGENT RANKS FOR THIS INBOUND GROUP section and click on the arrow to expand . Select the checkbox by the user(s) that you want included in this in-group to receive inbound calls.

Step 5. Click Save Changes.