How to Assign a Script to a Campaign

Assigning a script to a campaign will allow a specific script to appear when an agent is in ready mode and making outbound calls.

Note: The following features enabled will override the script assigned to a campaign when a script is assigned to:

• an in-group and inbound call comes in to your agent
• a particular list id

 

Step 1. Login to your manager portal using your Admin credentials.

 

Step 2. Click on Campaigns and then Campaigns Main in the left menu.

 

Step 3. Select the Campaign that you would like to change the caller id and click the Modify button for that campaign.

 

Step 4. Go to the General Settings – Detail tab to view the Script field.

 

 

Step 5. Select the script you would like to assign to the campaign from the drop down menu.

 

Step 6. Scroll to the bottom of the Detail tab and click Save Changes.