A status or disposition is the end result of a call such as “sale” or “do not call”. A status includes a short name (an abbreviation) and a description of what the status means. Depending on the call, some statuses are automatically selected by the dialer and some are manually selected by the agent. For example, if dialing in Ratio mode with answering machine detection on, a call may be dispositioned as “AA” which is the system defined status for answering machine. Since answering machine detection cannot be turned on during manual mode, an agent who received calls with answering machines and would select the “A-Answering Machine” agent defined status.
The following are default statuses setup in the system.
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