How to Add a Shift
Shifts restrict agents within a certain User Group from logging in. Once a shift is created, it needs to be assigned to a User Group.
Go to Admin
, then Shifts
, then Add a New Shift
Enter a Shift ID
or short name for the shift between 2-20 alphanumeric characters.
Enter a Shift Name
between 2-50 alphanumeric characters.
Select the Admin User Group
from the drop down to allow users at the admin level to view and modify this shift.
Enter the Shift Start Time
and Shift End Time
in military time. Do not use colons.
Click on the Calculate Shift Length
button. The Shift Length
field will generate the length in hours and minutes.
Select the Shift Weekdays
checkbox to choose the day(s) of the week that this shift applies.
to allow this shift to appear in reports that support this option.
. A confirmation that the shift was created will appear at the top.
The shift is now ready to be assigned to a User Group.