How to Upload Audio Files
If you would like to use a previously recorded audio file for a call menu, music on hold, agent or system voicemail box greeting, voicemail drops, or an after hours message, the file first needs to be uploaded into the Audio Store
. The purpose of the audio store is to store all audio files in one central location in the manager portal.
We recommend uploading only PCM 16 bit 8 kilohertz WAV files or GSM 8 bit kilohertz mono files. If you need to convert the file, click here
: How to Convert Audio Files
The following instructions are for if you would like to upload a file directly from your device and it is in the correct file format.
Login to your manager portal using your Admin credentials.
Click on Admin
and then Audio Store
in the left menu.
Select Choose File
to locate the audio file to be uploaded. Select the file and click Open
. A confirmation message will appear at the top of the screen.
Click Audio Store File Library
to open the Sound Chooser
and click the play button
if you’d like to listen to a particular file.
To delete the file, click on the trash can icon.
You are now able to go to the field applicable in the system to select your uploaded file.