How to Configure Users to Receive Inbound Calls
Login to your manager portal using your Admin credentials.
Click on Users
and then Show Users
in the left menu.
and then Modify
by the user you would like to receive inbound calls.
Go to the Agent Interface Options
to view the Closer Default Blended
from the drop down of the Closer Default Blended
field to allow user to receive inbound calls.
Click Save Changes