Getting Started with Inbound

When you request a DID from EVS7, the following is setup by default on your server for each DID:

• DID number added to server
• In-Group created
• DID assigned to in-group
• In-Group assigned to campaign
• Users assigned to in-group
• Users configured to receive inbound calls

However, your desired settings may change or you may want to learn the ins and outs of inbound so we compiled a list for you to review to gain further understanding of how a basic inbound or blended campaign is setup.

1. Create an In-Group – Click here: How to Create an In-Group
2. Route a DID number to an In-Group – Click here: How to Route a DID Number to an In-Group
3. Assign In-Group to a Campaign – Click here: How to Assign an In-Group to a Campaign
4. Assign Users to the In-Group – Click here: How to Assign Users to an In-Group
5. Configure Users to Receive Inbound Calls – Click here: How to Configure Users to Receive Inbound Calls